1. Introduction
Southwest CRM Partners (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at swcrmpartners.com and use our CRM software platform.
2. Information We Collect
Information You Provide
- Contact information: Name, email address, phone number, and company name when you fill out a form, request a demo, or contact us.
- Account information: Login credentials and profile details when you create a SWCRM account.
- Payment information: Billing details processed securely through our third-party payment processor. We do not store credit card numbers on our servers.
- Customer data: Information you enter into the CRM platform, including contacts, deals, notes, and communications.
Information Collected Automatically
- Usage data: Pages visited, features used, time spent, and actions taken within the platform.
- Device information: Browser type, operating system, device type, and screen resolution.
- Log data: IP address, access times, and referring URLs.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our CRM software and services.
- Process transactions and send related information, including confirmations and invoices.
- Respond to your inquiries, comments, and support requests.
- Send you technical notices, updates, security alerts, and administrative messages.
- Communicate about products, services, and events offered by Southwest CRM Partners, where permitted by law.
- Monitor and analyze trends, usage, and activity to improve user experience.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share information in the following circumstances:
- Service providers: With third-party vendors who perform services on our behalf, such as payment processing, hosting, and analytics. These providers are contractually obligated to protect your data.
- Legal compliance: When required by law, regulation, legal process, or governmental request.
- Business transfers: In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as part of that transaction.
- With your consent: When you have given us explicit permission to share your information.
5. Data Security
We implement industry-standard security measures to protect your information:
- All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
- Automated daily backups with a 30-day retention window.
- Role-based access controls and multi-factor authentication.
- Infrastructure hosted on SOC 2 Type II compliant cloud providers.
- Regular third-party security audits and penetration testing.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your data within 90 days, except where retention is required by law or for legitimate business purposes such as resolving disputes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information.
- Data portability: Request a machine-readable copy of your data.
- Opt-out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, contact us at .
8. Cookies
Our website uses only essential cookies required for the site to function properly. We do not use third-party tracking cookies or advertising cookies.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of every site you visit.
10. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Southwest CRM Partners
Las Vegas, NV
Email:
Phone: (702) 763-8791